At Mondelez Singapore, we may collect Personal Data from individuals via direct mail, email, questionnaires, competitions, product packaging, in-store promotions, inbound and outbound telephone contacts, forms, community discussions or chats, submission with us, digital media, when you generate data or link to your account by adding items to your cart and through our website.
Personal Data that we may collect includes but is not limited to, your name, email, address, telephone number, gender, occupation, age and date of birth. We may also collect data from you (such as your health or medical information) where we are authorized or required by law to do so, or you have consented to us collecting that data from you for a particular purpose.
We will not collect Personal Data from you unless you provide it to us voluntarily and knowingly. We do not require you to provide Personal Data in order to communicate with us and you can always refuse to provide us with such data, however it may limit our ability to provide the relevant product or service to you (or return contact to you or verify the validity of, for example, your entry in a competition).
Whenever you provide us with Personal Data, you agree that you permit us to use the Personal Data provided for the purposes we mention below, or for any other purpose that we state when we collect the Personal Data.
We may also collect personal information about individuals from other sources, including commercially available sources, such as data aggregators and public databases. This information may include name, demographic information, interests, and publicly-observed data, such as from social media and shopping behavior. Mondelez Singapore may combine this information with the information collected from individuals.
The purpose for which we and / or our service providers collect, use, manage and / or transfer your Personal Data includes but is not limited to:
- facilitate the purchase and delivery of our products and related activities
- manage our business relationship with you
- verify, identify, process and respond to your requests, feedbacks, instructions relating to the purchase and delivery
- conduct training and improve service quality
- provide personalized advertising, marketing and promotional offers
- conduct market survey, trend analysis and data analytics
- maintain, test and operate our website systems required for the provision of products and services
- to resolve, address or investigate any complaints, claims or disputes
You can always change your preference for follow-up contacts, or advise us of changes in your details (such as address or phone number) by writing or calling us at any time. If you want to check the data we have collected to make sure that all the details we have are correct, you can contact us in writing at the address or link provided by us.
You may subsequently withdraw your consent to our collection, use or disclosure of your Personal Data. Under such circumstances, we will cease the collection, using or disclosing the Personal Data Should you choose to do so, we may not be able to provide you with our products or services or perform any contract which we may have with you.
You may also request for deletion of your Personal Data, if necessary, to correct any error or omission in your Personal Data held by us.
We will not share any Personal Data you give us with anyone outside of Mondelez Singapore except when required or permitted by law, and with our suppliers and contractors (such as our advertising, marketing and promotional agencies, technology providers, service providers, professional advisors (such as accountants, bankers, business advisors, debt collectors, lawyers) or our affiliated companies that need to have access to the information to provide products or services to us, or on our behalf, or as you have requested.
We will protect your Personal Data with appropriate security measures and we require our suppliers and contractors outlined in this paragraph to do the same.
We will not retain your Personal Data longer than necessary if the purpose for which the Personal Data is collected is no longer being served or required.
We may need to disclose your Personal Data to organizations located overseas. Most of these overseas organizations are service providers, including affiliates related entities, which perform a range of technology, operational, data backup and accountancy functions on Mondelez Singapore’s behalf. We only disclose your information to the overseas organizations or affiliated companies when it is necessary for the services they provide to Mondelez Singapore.
Cookies and IP addresses
We use "cookie" technology on our websites. We use a temporary session cookie to enable you to use certain features on our websites. These temporary cookies are eliminated when you exit your browser. The cookie doesn't obtain any personal information about you or provide us with any way to contact you and the cookie doesn't extract any information or give us access to your computer. We use the cookie to help us identify site features and recipes in which you may have the greatest interest, so that we can provide more of what you may want. Many web browsers can be configured so that they will not store or accept cookies. If you choose not to accept cookies, you may not be able to experience all the features of our website.
Our websites may make use of the IP addresses of your computer primarily for the following purposes:
• to identify the cause of and to resolve any technical problems
• for the purposes of site administration
• to verify valid entries for competitions in accordance with its terms and conditions.
Use of other information
Contacting us/privacy complaints